This Privacy Policy explains how Snap Shots handles personal information in connection with its website, enquiries, bookings, studio sessions, proof review, and file delivery. It applies to visitors and customers who interact with our product photography services in Australia.
You may request access to the personal information we hold about you and ask for correction where it is inaccurate, incomplete, or outdated. In some circumstances, you may also object to certain processing or request deletion, subject to legal, contractual, and record-keeping requirements that may limit what we can do.
To make a privacy request, provide enough detail for us to identify the relevant records and explain the change or access you are seeking. We may ask for additional information to verify identity before responding. If a request cannot be fully granted, we will explain the reason in general terms where appropriate.
We retain personal information for the period reasonably necessary to manage enquiries, bookings, project delivery, business records, dispute handling, and legal compliance. When information is no longer required, we take reasonable steps to delete it, de-identify it, or archive it in a restricted form where retention is still needed.
When we make material changes, we will update the policy on this page and take reasonable steps to draw attention to the change where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version states otherwise.
We may collect contact details, booking and enquiry information, project instructions, product counts, shot lists, reference materials, approval notes, payment-related records, and communications about proofs, delivery, and revisions. We may also collect technical information from website use, such as device and browser details, log data, and basic usage information needed to operate the site and manage appointments.
We collect personal information directly from you when you submit an enquiry, request a quote, book a consultation, approve a shot list, review proofs, or communicate with us by phone, email, or form. We also receive information from your interactions with our website and private delivery gallery, and from payment or administrative records generated in the course of providing the service.
We may use essential cookies to support core site functions, such as page navigation, form submission, and session security. We may also use preference cookies to remember basic settings and functional cookies to support appointment and gallery features. If analytics or similar tools are used, they are intended to help us understand site performance and improve usability rather than to identify you for unrelated purposes.
You may control cookies through your browser or device settings and, where available, through any on-site preference tools. Disabling some cookies may affect site performance, form handling, or gallery access. We do not rely on cookie controls to override legal or operational requirements that apply to essential site functions.
Data Processing Overview
This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.
Purpose of use
We use personal information to respond to enquiries, assess product counts and style requirements, prepare quotes, arrange consultations, manage shot lists and sample approvals, carry out photography production, provide proof galleries, deliver edited files, process payments, maintain business records, and handle follow-up communications. We also use limited technical information to keep the website secure, functional, and reliable.
Third-party sharing
We may share personal information with service providers that support website hosting, communications, appointment handling, payment processing, file delivery, and record management. These parties are expected to use the information only for the services they provide to us and to handle it in a manner consistent with their own legal obligations.
Legal basis
We may disclose personal information if required or authorised by law, including in response to a court order, regulatory request, lawful investigation, or similar legal process. We may also disclose information where necessary to protect our rights, prevent fraud, or address a serious safety issue.
